Respax for Windows - FAQ's
Index
What triggers the duplicate passenger warning pop-up message?
What are the cut-off times for making new web bookings and editing web bookings?
What happens to existing bookings if I change the price matrix?
Saving a report / Export a report to my PC - (Mapping Network Drives on RDP)
A report prints/previews incorrectly as portrait/landscape - how to fix it?
How Do I Assign A Roster In Bulk Rather Than Day By Day?
Step 1 Select the date that you want to start rostering from.
Step 2 Enter the number of days that you wish to roster. For example if you want to roster 1 month then enter 30 days, 2 months 60 days, 1 year 365 days etc.
Step 3 Select the sectors that you want to roster, right click and select Add Resource.
Step 4 Select the Resource Type.
Step 5 Check the Repeat check box.
Step 6 UnCheck the days that you DON'T want to roster.
Step 7 *IF* you want to overwrite existing resources with the new resource then check the Overwrite check box. If you don't check the Overwrite check box it will just fill in the blank spots where there are not existing resources.
Step 8 Hit the Save button. It should refresh the current line that you just added, but to see the range of resources that you added, hit the refresh button.
Is Fenella In?
No, leave a message with support@respax.com.au and we will get back to you.
Why is the '''Confirmation on Commit''' box not always ticked?
The box will only be ticked automatically when a new booking is made.
When an existing booking is opened for viewing or editing, the box will not be ticked automatically.
What triggers the duplicate passenger warning pop-up message?
The following items must exist in another booking - they need to be exactly the same:
agent
tourdate
tourcode
and the first 5 letters of the passenger's name
How to enable web agents to edit and cancel web bookings
In Maintenance, open the User and in Login Details, Permissions, tick "Edit Web Bookings".
If your Respax version does not have the "Edit Web Bookings" box, you are on an older version of Respax for some reason. The same functionality is available via Netwizard. Open the user for maintenance and "Edit Permissions" - tick "Edit Existing Bookings"
What are the cut-off times for making new web bookings and editing or cancelling web bookings?
The default cut-off time for new web bookings is 00:00 (12 AM - midnight) the night before the tour departure.
The default cut-off time to edit or cancel existing booking via the web is thirty (30) days 00:00 (12 AM - midnight) before the tour departure.
These cut-off times can be changed by emailing Respax at support@respax.com.au.